Abbotts Fire and Flood Key Strategy: Be a Friend to Customers First
Abbotts Fire and Flood Restoration, the disaster restoration specialist, wants clients to think of them as a friend first and a business second. Founders Jack Martin and Travis Chancey offer tips on how to provide customers excellent customer service.
Denver, CO (PRWEB) May 30, 2013
Abbotts strives to be an advocate for their customers, and answers any question whether they use their services or not. The Abbotts’ team comes from a background of three generations in the cleaning and building industries.
-Jobs are people.
-They’re not just customers; they are people in need.
-Abbotts’ customers are friends. They are in need of one-on-one attention, solutions, service, and advice. Each situation is unique.
-Abbotts acts fast, like a family member or friend that shows up at the hospital in the time of need.
-We show up every time.
-We answer the phone 24 hours a day, 7 days a week.
-We respond immediately to our customer’s emergencies.
Great customer service is like what to expect when you are having a child. Some people may never experience having a child, but for those that do, they need understanding, knowledge, and expert advice. Most importantly, they need someone they can depend on. Some may never experience a disastrous event, but for those that do, Abbotts is there to assist you in your time of need. That’s what family and friends do.
Abbotts provides a broad range of services related to fire damage, water damage, mold and other hazardous material remediation, and the reconstruction of homes and businesses after such events. Projects most people aren’t set-up to do themselves.
Abbotts strives to be an advocate for their customers, and answers any question whether they use their services or not. The Abbotts’ team comes from a background of three generations in the cleaning and building industries.
“We’re the disaster cleanup company that you’re friends with,” Travis says.
-The best type of customer service strays away from the sales pitch and offers compassionate assistance to those in need.
“Friends don’t tell you to buy a specific suit or tie. They share things that they like and experiences they’ve had good or bad. People call us all the time with questions. When they are able to handle the issue on their own, we teach them how. When we serve our customers we serve ourselves,” Travis claims, “We want you to call if you have a question. Even if you don’t engage our company. Building trust with customers is our number one goal.”
-If step 1 is engaging your customers, step 2 is actually integrating their feedback.
-It’s not enough to offer a quality service or product that customers will like. It’s about getting it right.
Abbotts puts this theory into practice every day.
“Our goal is to put the customer at the center of everything we do,” says Jack, “and that means a lot more face time with the people and friends we serve.”
Abbotts is pleased to serve the community they live in and is passionate about the service they provide. They value the time they spend with their customers. Travis and Jack feel blessed to have so many people that have helped them along the way. They hope to have made a difference in the lives of their clientele. The Abbotts’ team embodies Travis’ and Jack’s values, and their clientele does too.
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