PRIVACY POLICY

Privacy Policy

Effective Date: 01/01/2022
Last Updated: 10/24/2025

Abbotts Cleanup & Restoration (“Abbotts,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, interact with our AI chat or phone support tools, or use any of our services.

By using our website or digital tools, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in several ways:

a. Information You Provide

• Contact information (name, phone number, email, address).

• Project or property details when requesting service or scheduling appointments.

• Payment or insurance information (as applicable).

• Content you submit (reviews, comments, forms, chat messages, or phone recordings).

b. Information Collected Automatically

When you visit our site or interact with our AI tools, we may automatically collect:

• Device information (browser type, IP address, operating system).

• Usage data (pages visited, time spent, referring URLs).

• Cookies and similar tracking technologies to improve performance and remember preferences.

c. AI Chat, Scheduling, and Phone Support

Our automated chat and phone systems use artificial intelligence (“AI”) to process messages or voice interactions.
When you use these tools, we may collect:

• Chat transcripts or voice recordings.

• Metadata (timestamps, type of inquiry, and responses).

• Optional information you provide (e.g., service requests or contact details).

These interactions may be stored, analyzed, and reviewed to improve accuracy, ensure service quality, and train AI systems responsibly.

2. How We Use Your Information

We use collected information to:

• Provide, schedule, and deliver restoration services.

• Respond to inquiries and requests.

• Generate or confirm service estimates.

• Process payments and insurance authorizations.

• Improve our website, AI tools, and customer experience.

• Send service updates, confirmations, or promotional materials (you may opt out at any time).

• Comply with legal obligations and maintain business records.

AI and automated systems are used only to assist our staff and customers; all final service decisions are verified by an Abbotts representative.

3. Legal Basis for Processing (for Colorado Residents)

We process personal information under these lawful bases:

• Consent — when you voluntarily provide information or use AI/chat tools.

• Contractual necessity — to fulfill a service request or agreement.

• Legitimate interest — to maintain and improve operations.

• Legal compliance — to meet applicable laws or regulatory requirements.

4. How We Share Information

We may share information only as necessary with:

• Service providers and contractors assisting with restoration or claims.

• Technology and AI vendors (e.g., hosting, communication, or chatbot providers) who process data on our behalf under confidentiality agreements.

• Insurance companies (if authorized via an Assignment of Benefits or service contract).

• Law enforcement or regulators when required by law.

We do not sell personal information to third parties.

5. Data Retention

We retain personal information only as long as necessary to fulfill service, legal, or operational purposes.
AI chat logs and phone recordings are typically retained for no longer than 12–24 months, unless needed for training, audit, or dispute resolution.

6. Cookies and Tracking Technologies

We use cookies and analytics tools to:

• Analyze site traffic and performance.

• Store user preferences.

• Measure the effectiveness of marketing campaigns.

You can manage cookies through your browser settings. Disabling cookies may limit some website functionality.

7. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your information.
While no system is completely secure, we continuously update our practices to reduce risks of unauthorized access, loss, or misuse.

8. Your Rights (Colorado Privacy Act)

If you are a Colorado resident, you have the right to:

• Access the personal information we hold about you.

• Correct inaccurate data.

• Delete personal data (subject to legal exceptions).

• Opt out of targeted advertising or profiling.

• Request data portability (a copy of your information in a usable format).

You may exercise these rights by contacting us at [Insert Privacy Contact Email].
We will verify your identity and respond within the timeframes required by law.

9. AI Transparency

Our AI chat and phone support tools are designed to assist with general information, scheduling, and basic service inquiries.

• You will always have the option to speak directly with a human representative.

• AI systems may make mistakes; users should confirm important details with an Abbotts staff member.

• Abbotts does not use AI profiling for marketing or decision-making that produces legal or significant personal effects.

10. Children’s Privacy

Our website and AI tools are not intended for individuals under 16 years of age.
We do not knowingly collect personal information from children.
If we become aware of such collection, we will delete the information promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, law, or business practices.
The updated version will be posted on this page with a revised effective date.
We encourage you to review it regularly.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Abbotts Cleanup & Restoration

2301 S Jason Street, Denver, CO 80223

Email: info@goabbotts.com

Phone: 303-975-4000

Website: https://www.abbottscleanup.com