HOW IT WORKS
Helping People & Property Recover. It's our mission!For most people property damage is an occasional experience so it can be confusing. As specialists in property damage restoration, Abbotts can help you navigate the chaos and complexity of disaster restoration.
Immediate Emergency Service
Free Inspections & Consultations
Price Match Guarantee
The Most 5 Star Reviews
Our Customers Come First
Direct Insurance Billing
Industry Standard Pricing
Licensed. Certified. Insured.
OVERVIEW
The restoration process is a little different depending on whether or not you need emergency services. We have outlined the major restoration process steps of both emergency services and non-emergency services so you know exactly what is happening and everything that is involved.
Emergency services means that we need to stop the damage from spreading or getting worse and/or secure your property against theft. If you are an insurance policy holder, you have a responsibility for ensuring the damage does not spread. Insurance typically covers the emergency services work we perform except for the deductible.
Pre-estimated services are provided once the emergency is over or in cases where the damage is done and there is no risk that damage will spread (or spread very slowly). We inspect the damage, develop an estimate and work with you and your insurance provider to determine the scope of work before we get started.
EMERGENCY SERVICES
1. EMERGENCY RESPONSE
Our crews are available 24/7 for immediate response to any property damage emergency. Once they arrive on-site, they will inspect your property, assess the situation and develop a mitigation plan. Before the work begins, you will review and sign a work authorization and pay your deductible. Once we have your authorization, we will begin executing Mitigation & Cleanup. Our goal is to minimize the damage to your home or business.
We will bill your insurance company directly. The only out-of-pocket expense is the amount of your deductible.
2. MITIGATION & CLEANUP
We focus on stopping the damage from spreading or getting worse and/or secure your property against theft. Depending on the nature of the emergency, this step includes board-up & securing, water & sewage extraction, packing and moving of contents, installation of drying and dehumidification equipment, debris cleanup, as well as application of disinfectant / sanitizer as needed to comply with applicable regulations, protocols and best practices. Mitigation & Cleanup can take any where from an hour to several days.
If you are an insurance policy holder, you have a responsibility for ensuring the damage does not spread.
3. ESTIMATE PREPARATION
We take measurements and photos to document the extent of the damage and prepare the scope of work for the mitigation and cleanup services provided. We use industry-approved Xactimate software to document the services provided– the same software used by insurance companies. This software provide detailed supporting documentation like sketches, measurements, and pictures. Estimates are typically completed within 48 hours of the emergency services work being completed.
If your adjuster schedules time to visit your property to conduct a damage assessment, please contact our office so we can be there as well. This will streamline your restoration process.
4. CLAIM MANAGEMENT
We understand how frustrating it can be to navigate the complexities of property restoration. We work directly with your insurance company to manage your claim. As experts in damage restoration we know all the little things that can easily be missed or overlooked – and they can really add up! Our extensive experience working with insurance companies on behalf of property owners ensures that you get the most out of your insurance policy.
5. TRANSITION TO NON-EMERGENCY SERVICES
In some cases the mitigation and cleanup is all you need. In other cases, there has been damage to the property. For example, carpet may need to be replaced and wall need to be painted to return your property to a pre-loss condition. These restoration activities are coordinated as non-emergency services.
PRE-ESTIMATED SERVICES
1. ESTIMATE PREPARATION
An estimator inspects your property and documents the extent of the damage. The estimator will make sketches, obtain measurements and take pictures to prepare an estimate. We may also conduct testing – mold, lead paint, asbestos – to determine the scope of the work.
We use industry-approved Xactimate software to develop our estimates – the same software used by insurance companies. For insurance covered losses, we can best serve you by working directly with your insurance adjuster to understand the specifics of your insurance policy coverage. Estimates are typically presented within 48 hours of property inspection.
If your adjuster schedules time to visit your property to conduct a damage assessment, please contact our office so we can be there as well. This will streamline your restoration process.
2. CLAIM MANAGEMENT
We understand how frustrating it can be to navigate the complexities of property restoration. We work with you and your insurance company, where applicable, to come to agreement about how much it will cost to get your home or business back to a pre-loss condition. Our use of industry-approved Xactimate software helps to streamline the process.
At this stage there is a lot going on in the background. It can sometimes seem like the process is stalled. Rest assured we want to get you back to normal quickly. There are many variables to be considered and agreed upon between Abbotts, you and your insurance company. Sometimes there are interested third-parties involved, too, like mortgage holder.
We understand how frustrating it can be to navigate the complexities of property restoration. We work directly with your insurance company to manage your claim. As experts in damage restoration we know all the little things that can easily be missed or overlooked – and they can really add up! Our extensive experience working with insurance companies on behalf of property owners ensures that you get the most out of your insurance policy.
3. PROPERTY CLEANUP
Before we start putting your damaged property back together, we have to get rid of the debris and contaminants and apply disinfectant / sanitizer to comply with applicable regulations, protocols and best practices.
4. PROPERTY RECONSTRUCTION
Getting back to normal means more than just cleaning up; it means repairing and rebuilding. Once agreement has been reached regarding the repairs necessary and we receive the deposit for the reconstruction work, we can schedule the right craftsman and purchase the supplies necessary to complete your restoration.
5. PROJECT COMPLETION
Upon completion of your project, we will present you with a Certification of Completion to sign and return to us. If, for some reason, there is an element of our work with which you are not satisfied, note it on the form when return it. We will get it resolved ASAP!
We submit your Certificate of Completion with the original estimate and our invoice so that your insurance company can release the final payment. If there is work you requested that is not covered by your insurance, we will invoice you at this time. Payment is due and payable upon receipt of the invoice.
This is a great time to share your experience on social media. Our customers are the heart of our business. By sharing your experience, you can help your neighbors cut through the noise.
If you are not completely satisfied, for any reason, we welcome the opportunity to make it right. We’re not happy until you’re happy!