A letter that I wrote to Abbotts' management: I want to take this opportunity to thank you for your services and to compliment your company on its employees. While one hopes to never need the services of a restoration company, we are very grateful that you are there when people do need one, and appreciate your coming to our rescue! We had a fire in our chimney on the evening of Jan 2. Early on the morning of Jan 3, Brandon from Abbotts was at our door, telling us he knew what had happened and not to worry. He explained what a restoration company does, and how Abbotts would help us in getting our house back together. And within no time at all, his words were action - Ryan and Juan with his crew were at our house to start what I would learn to be a very specific and detailed process. We were still in "shock mode" after our experience from the evening before, but everyone from Abbotts was there right away to ease our worries and put our minds to rest; to tell us and show us, that everything would be ok. That peace of mind so quickly after the event is much appreciated. The crews from Abbotts have been such a pleasure to work with. There were many workers that came and went, but the commonality with each and every one of them was their professionalism and respect. Everyone was respectful of us, our house and belongings, and of what we were going thru, which was a minor disaster compared to what they have dealt with in the past, I am sure, but they treated us as if this was just as bad to them as it was for us and that we were their top priority. Everyone was friendly, compassionate, courteous and so hard-working; and judging by the laughter I would often hear, seemed to enjoy working with each other. It is an awkward situation to have so many people come into your home, but the Abbotts crews did their very best to make it less so: each saying good morning when they arrived, asking permission to enter rooms, keeping the front door closed to keep the cold out, and so many more acts of courtesy too numerous to mention. I tried to remember everyone's name, but with large and rotating crews, I soon gave up. But I would like to commend several members of your crew whose names I do know. Ryan and Juan are both great communicators, keeping us in the loop of what was happening and what was next. Rodrigo and Misael worked so hard and efficiently at their task to clean up the damage to the walls. They contained the areas and made it so that the rest of the house was unaffected by the damage and their work and could stay as clean and warm as could be. Sylvia and her crew, including Izayana, Sienna, Lidia and Danny came and packed up all of our belongings in the affected rooms and assured us that they would be cleaned and well cared for. Next came Claudia and again, Danny, to clean the areas affected by the smoke. I especially adore these two people...they were so respectful, hard-working and personable. Danny is a great PR person, visiting with me, explaining the process of things, and even went as far as playing my (very out of tune) piano, which was so endearing. Claudia was like a kindred spirit to me, giving encouraging hugs when she came and left. Lastly, the 2 employees from Prism - Jill and Cody - were also wonderful to work with. I hope that you will share with your staff what a wonderful experience it has been for us to work with them. Too often staff members only hear complaints and negative feedback. My wish is that your staff will know that our unfortunate event was made so much better by them - their great care, hard work and professionalism on the job, and that they are ALL much appreciated and deserving of great praise, whether I remember their name or not!!
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