Frozen Pipe Water Damage in Colorado Springs

danny an devin both did a great job working on my apartment building, very nice guys an respectful gentleman, they did the job in great time an were very helpful on giving information to me about what’s going on. huge shout out to those two guys

I am very pleased with the team. They were very thorough and explained everything throughout the entire process. Thank you very much.

Juan came out to assess water issues in my crawl space. He was quickly able to conclude that I was missing a sump pump and had advised me to contact a plumber to get one installed.

Ryan was great and helpful throughout the issues in my condo! Would recommend for your needs in your home. Can’t wait to work with Jacob on the rest of the job here at my place.

What an effortless experience! Thanks to Jake's prompt action, Abbotts were quick to arrive and mitigate the leaking dishwasher, preserving the integrity of most of my hardwood floors. Their adept handling of all insurance matters transformed what could have been a stressful ordeal into a seamless process. If only my insurance agent had matched their efficiency!

I met with Loc Martin to learn more about their operation-Loc is an excellent resource for Abbotts and very knowledgeable. Thanks for the tour Loc!!

Loc came by to start our contact with Abbotts and she came by a few time to check on the process. We are satisfied the mold mitigation done by Abbotts.

Had a flood May 11 2023 called Abbott restoration they showed with a team up in about 30 minutes. They were professional in their response handling the flood. Dealing with Jen to close my account was really caring and professional in handling my account. I strongly recommend Jen Pickard for following up and handling my account. She was prompt responsible helpful and dedicated to taking care of her customers. Thank you Jen Kal murib

Alberto, Rudy, & Danny - awesome! We were very pleased with their speed & work. 2ns time we’ve used Abbot’s for water issue services.

I am a customer of Loc. For many years now, my company has routinely recommended Abbotts Cleanup & Restoration to our customers who have been very satisfied with the services provided to them.

These people really deliver! On the spot when I needed them. Great communication to me and insurance. And the people are amazing! I would absolutely trust them again with any cleanup work needed. Thank you for being there for me!

A letter that I wrote to Abbotts' management: I want to take this opportunity to thank you for your services and to compliment your company on its employees. While one hopes to never need the services of a restoration company, we are very grateful that you are there when people do need one, and appreciate your coming to our rescue! We had a fire in our chimney on the evening of Jan 2. Early on the morning of Jan 3, Brandon from Abbotts was at our door, telling us he knew what had happened and not to worry. He explained what a restoration company does, and how Abbotts would help us in getting our house back together. And within no time at all, his words were action - Ryan and Juan with his crew were at our house to start what I would learn to be a very specific and detailed process. We were still in "shock mode" after our experience from the evening before, but everyone from Abbotts was there right away to ease our worries and put our minds to rest; to tell us and show us, that everything would be ok. That peace of mind so quickly after the event is much appreciated. The crews from Abbotts have been such a pleasure to work with. There were many workers that came and went, but the commonality with each and every one of them was their professionalism and respect. Everyone was respectful of us, our house and belongings, and of what we were going thru, which was a minor disaster compared to what they have dealt with in the past, I am sure, but they treated us as if this was just as bad to them as it was for us and that we were their top priority. Everyone was friendly, compassionate, courteous and so hard-working; and judging by the laughter I would often hear, seemed to enjoy working with each other. It is an awkward situation to have so many people come into your home, but the Abbotts crews did their very best to make it less so: each saying good morning when they arrived, asking permission to enter rooms, keeping the front door closed to keep the cold out, and so many more acts of courtesy too numerous to mention. I tried to remember everyone's name, but with large and rotating crews, I soon gave up. But I would like to commend several members of your crew whose names I do know. Ryan and Juan are both great communicators, keeping us in the loop of what was happening and what was next. Rodrigo and Misael worked so hard and efficiently at their task to clean up the damage to the walls. They contained the areas and made it so that the rest of the house was unaffected by the damage and their work and could stay as clean and warm as could be. Sylvia and her crew, including Izayana, Sienna, Lidia and Danny came and packed up all of our belongings in the affected rooms and assured us that they would be cleaned and well cared for. Next came Claudia and again, Danny, to clean the areas affected by the smoke. I especially adore these two people...they were so respectful, hard-working and personable. Danny is a great PR person, visiting with me, explaining the process of things, and even went as far as playing my (very out of tune) piano, which was so endearing. Claudia was like a kindred spirit to me, giving encouraging hugs when she came and left. Lastly, the 2 employees from Prism - Jill and Cody - were also wonderful to work with. I hope that you will share with your staff what a wonderful experience it has been for us to work with them. Too often staff members only hear complaints and negative feedback. My wish is that your staff will know that our unfortunate event was made so much better by them - their great care, hard work and professionalism on the job, and that they are ALL much appreciated and deserving of great praise, whether I remember their name or not!!

Abbotts restoration is fantastic! My neighbor’s burst pipe flooded my place too on Christmas morning. The Abbotts crew jumped into action like it was any day. The handful of guys that descended on my home were extremely friendly, nicely uniformed, and went above and beyond cleaning the mess as they left. Jesus helped explain things at every stage.

I used them when I had a water leak, needed clean up and drying out. Abbotts also help coordinate the drywallers and the painters to get the job finished. Loc Martin, the local rep, was ready and available to make sure the job got done right.

Abbotts removed all of the water damage from a blown connection under my kitchen sink. They had to open up the basement ceiling and rip out carpet and laminate flooring so that they could bring in fans and dehumidifiers. Before they removed the machines, they checked the dryness of all the involved areas so that I would not have mold problems in the future. The men were all very professional, knowledgeable, and polite.They did a wonderful job.

Thoughtful and caring in a very difficult time. Service was great. Very helpful. I really appreciate Abbotts Cleanup & Restoration.

JEN PICARD - Abbotts Cleanup & Restoration - I would highly recommend Jen Picard at Abbotts. She was on top of her job at all points in the restoration process. Even though I would recommend Abbotts also I do not know what I would have done without her. There were some hiccups in the coordination of my job and Jen is probably the finest customer service person I have ever encountered. She was accessible at all times and keep me informed as to what to expect next. She made sure all departments were going to perform smoothly from the beginning of my restoration to the end. I am incredibly thankful for her expertise and communication skills. THANKS JEN !!!!!!

My business use Abbotts to work on a remediation clean up after a big flooding we experienced. I called Loc and she was responsive and took action immediately of my call. She passed it on her team which came very promptly and worked on my store. The staff is very knowledgeable and professional. Loc as the marketing manager took it upon herself to follow up. Great job team!

Abbotts was great! It’s hard to find a contractors who do a great such a great job and I wouldn’t hesitate to hire them again. We had black water damage from a leaking drain pipe in our ceiling. They sanitized and cleaned the area as well as fixed the drywall and replaced our carpet. All work was completed with a high degree of quality and very quickly too! They even matched the drywall texture perfectly. Thanks Abbotts!

I have found out that Abbotts provides full service from start to finish and works with my insurance company's claim to get things done quickly. Abbotts really helped to work with the insurance adjuster throughout the process of the water loss and provide quality work. they took a lot of tressed out of me. Also, I was impressed with Loc Martin she is very helpful and she helps me when I need it. I highly recommend Abbotts to my friends and family members when they're in need of help.

Before Michelle took charge of restoring my house, there was no scheduling of the workforce at all. There were days when I came home after work and workers were in my house, unannounced. I did not know what they were doing and could communicate with them only very minimally, due to the language barrier. I had to ask to have some work redone twice, because the workmanship was very bad. It was so bad that I had to contact Abbots and the project manager agreed not to have that crew come back. That’s when Michelle took over and everything changed for the better. Bilingual, she communicated my concerns and had Herminio Villa, and his crew take over the rebuilt of my house. From there on, I knew when and what was being worked at my house; I knew how long it would take to complete tasks, and if Herminio didn’t do the work himself, he or Michelle came by to make sure EVERTHING was done to perfection and the guys cleaned up. Michelle is extremely knowledgeable about all tasks performed in my house. There wasn’t a question she didn’t know how to answer, making working with her a pleasure. She aims to make the customer happy, and she does very much so. From the time she took over until now, she called me at least twice a week to let me know what’s going on next and asked me if I had any concerns about anything. Michelle scheduled the work around me and I could decide whether I wanted to be there for it. For me as a customer, communication is an absolute “must” to build a trustful relationship, and Michelle surpassed that goal by far. Michelle is as professional as she is knowledgeable and the ordeal at the beginning turned into a winning battle. I am very very happy with how everything turned out. I have never gotten this level of customer service and commitment, simply phenomenal. As I told my neighbors, friends and coworkers; I would do business with Abbots any time again, knowing the level of customer satisfaction Michelle provided. Thank you so much Michelle and Herminio.

Michelle provided perhaps the best customer service I've experienced with any company. She quickly got a crew to my house and responded immediately all of my questions throughout the process. She went above and beyond to ensure I felt taken care of during a very stressful time.

When disaster strikes it disorients you. I called Abbotts for help, their representative Timothy said "It would be a process" and it was. The project manager Kyle they assigned to me treated me like family and walked me through a very difficult process, he keep his word and all appointments in a timely manner, never impatient with me when I was in full drama mode. Another project manager Ron assigned to me to finish up also help with completion and final details. From the office staff, demolition crew, reconstruction crew and the great project managers, I give Abbotts a top of the line 5 star rating. Thank you

I had 2 polite, knowledgeable, professional staff cleaning up my basement only 2 hours after I called. We found the water leak, they set up the drying stage, and explained to me each step of what needed to be done next and the expected time line. I was surprised to learn they also repair the drywall, paint the walls, and install new flooring. I know I'm in great hands. Thank you Abbott Team!

Jacob and Jake were extremely easy to work with for our water mitigation and restoration work. The team was there when they said they would be, stood by their work (including redoing a portion of the work), and followed up to make things right. Would recommend to friends in need of a similar service.

Each of the technicians was wonderfully professional, courteous and knowledgeable. They set up dehumidifiers which cleared the standing water and moisture from my basement and crawl space. Still have not received an invoice for the services 3 weeks after completion??

I would like to recommend Abbotts Cleanup & Restoration for any unfortunate cleanup issues. We had a concern in our basement when the laundry room drain backed up. And although we did not use Abbotts for our minor problem, Trevor M. was kind enough to take the time to give us suggestions of what to do and what to use to remove any potential mold and odor. Thanks to him and the time he took to explain things, we were able to successfully handle our situation. Without hesitation I would recommend this truly honorable company, and Trevor M., to anyone in need of cleanup or restoration after an unexpected event!!! J. Snider

Abbots are the best! The team’s that came to my home were very professional and great communicating the process. They quickly responded to my flooding, drying out, protecting non-affected areas and re-checks until mitigation was complete. I had 2 subsequent situations so had the pleasure of working with 2 team leaders Caleb and Jesus, also Jason, Keith & Jose. I still haven't gotten a quote, so I guess it's free! ;) ha

I've used Abbotts twice and each time they've been extremely responsive, professional, and lovely to work with during some of the most stressful situations I've experienced as a homeowner. There is no better company to handle cleanup and restoration in the Denver metro area and I will continue to refer them to anyone that finds themselves in a emergency situation. Thanks so much for always making me feel like a top priority!

WOW, WOW, WOW. I do not write a lot of reviews, but when I experience incredible service from a company and/or particular employees from a company, I try to take a little time to write about my positive experience. This SHOUT OUT goes to 3 employees who are: very hard working, considerate, knowledgeable, and kind, while they are packing and moving our personal items and furniture in the basement. The 3 employees are: Claudia, Ulises, and Jorge!! These 3 individuals worked so well together and were so considerate of our stressful situation. Claudia was determined to ensure we felt comfortable and at ease with the process. She answered all of my questions, and no matter what or when I asked, she never showed any frustration or annoyance. She stayed on-task, wrapping and labeling the furniture, while talking with me/answering my questions. Ulises and Jorge never stopped carrying the boxes and furniture from the basement to the POD outside. They all stayed very busy throughout the day, so therefore, the process moved along very quickly! As a side note, Claudia even allowed me to practice my Spanish, while we were talking throughout the day. Because of this, we were able to laugh several times, whether it was a translation mix-up, or a funny story that one of us told. To say Claudia, and the other two, calmed any stress or doubts I had, is an understatement. I have already requested the team of 3, Claudia, Ulises, and Jorge, when it is time to move everything back inside to our newly carpeted basement. The amount of confidence I have in this team of 3 is huge. Thank you, Abbott's, for sending such an amazing trio! It is a huge relief, knowing I can trust the people inside our home, while handling our personal items, especially our family heirlooms. Thank you, Claudia, Ulises, and Jorge, for being such caring and hard working people. Abbott's is VERY lucky to have each of you! ~jen

Abbotts was great to work with. They really helped us out on the worst day of our lives with our house fire. Timothy, Juan, and the team did a great job with the mitigation and helping getting us back home.

The mitigation team was here quickly and listened to my concerns through the process of cleaning up after a pipe froze and burst, flooding the basement and soaking the carpets and lower walls and our belongings. I appreciated their quick response, professionalism and care with my items during the cleanup work. Scott A. managed my repair process and was an absolute dream to work with. His communication was excellent. He worked closely with me to make sure we were on the schedule quickly, that I knew my options in my repair work, what and when to expect the phases of work, and made sure I approved when the crew would be accessing the property. He checked in with me frequently to make sure everything was going as expected. Thanks to Scott's thorough knowledge of how these types of projects are typically handled by insurance, I was even able to get assistance with pack-out and in of my belongings and an alternative living situation while the project was underway. The project was completed very promptly and without a hitch. I am incredibly happy with the results of the work in my basement. Everything was completed beautifully to the minor detail, and Scott went above and beyond to make sure that absolutely all aspects were perfect. He even went out of his way to fix my pantry doors as a final touch. I really could tell that Scott had my best interests in mind, and I felt comfortable and relieved to have someone I trusted managing this huge project for me.

I recently had the pleasure of working with the outstanding team at Abbotts Cleanup and Restoration, and I cannot express my gratitude enough for their exceptional services. From start to finish, they exhibited the utmost professionalism, efficiency, and expertise, making my restoration process an absolute breeze. Their commitment to excellence truly sets them apart from the rest. The whole team was super helpful and were able to work with our budget, while ensuring that we received a fantastic final product! Highly recommend Abbotts!

Abbotts was great! We got a quick estimate and mobilization to my parents’ home. My Dad had a bad infection requiring an extensive cleaning of their condo. Your team were superb – on time, friendly and very thorough. My Mom was very happy and your work allowed my Dad to return home from the hospital a day early. Your team knocked it out of the park!

I needed mold removed from a small bathroom and Abbott’s sent an extremely competent remediation team, Caleb and Jason, that were punctual, professional, and personable. Scott took over as project manager for the repairs and rebuilding. He was professional, responsive, and very accommodating to our wants. Very happy with the results.

AMAZING! Not only are they thorough, but they actually took time to really explain to me what exactly they were doing. These guys deserve a huge raise! Charles and Jason came out around 8pm when my fridge filter flooded the kitchen and basement. They acted so quickly putting out fans and dehumidifiers and explaining to me what they were doing step by step. I will definitely use this company in the future AND always ask for Charles and Jason!! THANK YOU for my COMPLETELY dry kitchen and basement!!

From the minute Abbotts was contacted, I had a point of contact that was able to answer any questions and provide estimates in the beginning. Once I signed a contract, I was assigned a project manager who was on site and able to direct the crew. The crew that was on site during the cleaning were professional, courteous, and on time each day. They were careful and detailed. I would use Abbotts again.

Abbotts helped me navigate a tricky situation involving post-fire insulation mitigation, city inspections under previous home owners, etc. They didn't have to return my calls, as they didn't have a contract with me, rather the prior homeowners and their insurance. To my surprise, they were extremely responsive, respectful and helpful in coming back out to re-do some insulation and get it re-inspected by the city. I truly appreciate their attention to customer service!

Abbotts returned our call quickly and had workers out the same evening. At all times they were hard-working, respectful of our property, timely, and communicative. Art always answered our questions thoroughly and communicated with us clearly at each step. He and Ricardo make an excellent team! They brought in other workers for the demolition that did a great job as well.

Amazing team. So friendly, professional and responsive. Cleaned up the water in 2 hrs and then setup drying equipment. I would recommend this company to anyone. Charles was my favorite to work with. He was very responsive and receptive to my concerns. He showed up every morning with a smile on his face and kept me up to date on what he was doing throughout the entire process. Thank you so much for everything Charles and Abbott Restoration!!!

We could not have been more pleased with Abbotts and are so glad we chose them over the other companies that provided an estimate of services. Timothy was in charge of the crew that did remediation from a flooded basement due to a broken pipe. They worked through a difficult insurance adjuster and kept us informed every step along the way. They made sure everything was dry or, in the case of flooring, drywell and insulation, replaced. Chris managed the crew that did the reconstruction. Every single person was, without question, professional, thorough, pleasant and did excellent work. They helped us every step of the way and when a cancer diagnosis occurred in the middle of the project, they went out of their way to accommodate our schedule and our needs. We also thought that everyone of the subcontractors did equally excellent work and were very pleasant to work with also. My husband and I could not recommend Abbotts more strongly.

Hi, I highly recommend Abotts Fire and Flood Restoration. My "GO TO" person was Loc Martin. She was so awesome and responsive to our water damage! When a pipe had burst, she responded quickly to our calls and assisted to our repairs. We were fearful of the damage but Abotts was able to handle the situation effectively with minimal damage. Thank you so much Loc for handling everything!

As a local insurance agent, I prefer to send my customers that need help to local business as well instead of the chains. Abbotts delivers on the exceptional quality we come to expect when dealing with insurance restoration services. I highly recommend this company and specifically our local contact Loc Martin. Loc is always very responsive and attentive to her customers needs and is a joy to work with! We were fortunate enough to have Loc at our office recently (photo) :).

While visiting family in Denver, my family had a some damaged done. Loc Martin and Abbotts Fire and Fllod Rescue came to our rescue. They maintained such great services and professionalism. Loc was such a sweetheart, she came and spoke to us and helped my family in the BEST way possible.

We are so happy to have Abbotts as a partner and a lifeline for when certain situations/perils occur to our clients and related homeowners. They are available 24/7 and we know Madam Loc Martin alongside her crew do an amazing job. Y’all should see their headquarters too!

Rodrigo G. and his helper from Abbott’s Fire & Food were nice and polite. They did an excellent job wrapping and moving all the furniture in a timely manor and condensed it altogether nicely! Now we are ready for the Drywaller tomorrow! After Drywaller is finished they will remove the water damaged flooring and install new wood flooring.