PRIORITY RESPONSE PLAN PROGRAM

Rudy and Anselmo were awesome. Kind, respectful, and got the job done quickly. Thank you!

Rudy and Anselmo responded quickly and were very knowledgeable and professional throughout the cleanup process.

Silva is wonderful, professional and very thorough in her work. I had construction dust in some closets and everything inside had to be cleaned. She did a great job:)

We have had great service from Abbotts! Especially recently with Silvia, who seems to care about your experience and your contents like they are her own. If you are using Abbotts it’s generally because some catastrophic event has impacted you, so it’s nice to know that there is a company out there that can help you with it so effectively. Thanks Abbotts! Update: Rudy and Alsemo delivered our stored contents. They were on time, and so careful with everything. I have had such a great experience with Abbotts and recommend them to anyone who needs a cleanup and restoration service.

Hailrestorationexperts has been a great company to work with for my hail damaged roof including removal of my solar system and its re-installation.

Rudy and his team were amazing. It was a very traumatic experience for me and my small children. They made me feel at ease. The clean up was precise and they took extra special care. Would definitely recommend!

Abbotts cleanup and Restoration has been superb! They showed up right away and assured me everything would be taken care of! Rudy, Alseno and Emilio were very respectful with my home and were very professional.

Sylvia is very attentive to customer's needs. She went out of her way to ensure our satisfaction. She maintained regular and consistent communication with us and followed through on her commitments in a timely manner. She is great to work with and should be recognized as a valuable asset to her company.

My basement was flooded. Rudy was there within one hour of me calling his office. He assessed the damage and then brought all the equipment necessary to dry everything out. While the baseboard and carpet pad had to be thrown out, he was able to salvage the carpet and the drywall. he was very trustworthy, Competent, and very good communicator. I would recommend Abbott to anybody who has an Emergency situation.

Abbotts has been assisting me with cleaning and restoration of my personal items, and cleaning and rebuilding my home after a house fire. They have been the only good thing about the whole process, and I can't recommend them enough.

Saved me twice. Losing your property to water damage is really hard. Losing 2 is crazy. I have rental properties. Abbotts Cleanup was there day 1 for both. Their dry out time was there in hours. Helped save me time and money. Nathen and Michele were patients with my calls, questions, and concerns. One house was a total loss. Took forever due to insurance and other circumstances. The second house was up and running again within a week. Good job.

Great work by Danny, Belquis and Yadai. Silvia did a great job. Axel and Andres did great!

Sylvia has been a godsend during this whole entire thing of restoring my products and help me go through the grieving process of losing my home. She has been a doll and she's holding every step of the way.

The experience with Abbotts have been more than expected. The professionalism and dedication to service was beyond words. The site supervisor, Sylvia was great. She knows that the aftermath of a fire is devastating and she showed empathy during this ordeal. Thank you Sylvia and Abbotts.

Very professional in all their dealing. Gave me lots of jewelry I did not remember having. Top notch individuals.

I had water damage in my basement that was minimal but not something I could deal with on my own - the carpet needed to be pulled up, pad removed, and everything cleaned and dried. The team responded quickly, did good work, and worked with me on pricing. Everyone I encountered, from scheduling, to estimates, to the team doing the work, were good communicators, efficient and respectful of myself and property.

The cleaning crew led by Belquis and Yadai have done great jobs. They are very thorough and courteous! Thank you Belquis and Yadai for the job well done. Abbotts project manager Brandon is very responsive to our requests and organize the cleaning with one day turn around time! Thank you Brandon

Great experience working with everyone. Abbotts made a difficult situation more tolerable. Thanks for a job well done.

Sylvia, Axel, Andres, & Stephen, were excellent. Very professional, kind and careful handling my merchandise. I sincerely appreciate everything Abbott has done for me.

Both gentleman were professional, trustworthy, friendly, and extremely knowledgeable. They were great!

Silvia went out of her way to return the last batch of restored items to our house. She was always responsive and such a kind person to deal with during a stressful time.

Our moving team (Belquis M., Yadai H., and Danny C.) did an excellent job with moving our household goods back into our home after a restoration. The crew was efficient, communicated effectively, and made sure our household goods were well taken care of. I would definitely recommend using them in the future.

Rodrigo and his partner did a fantastic job at our home cleaning carpet. They were polite and efficient. Great Job!

Working with Abbotts this past year has been absolute pleasure. Abbotts has really helped to make a very difficult personal circumstance a little easier. Silva specifically has been very attentive in regards to my personal property loss, excellent at communication. Given the need and opportunity I would work with her and the Abbott’s team again, if needed. Thanks for all your help!

In both Oct 2020 and June 2024, I experienced two major losses due to water damage. Abbotts provided exemplary services in removing and mitigating the damage. I would recommend them to anyone without hesitation!

I wanted to recognize both Rudy S. and Anselmo B. for their outstanding work on 8/1/24 at 6260 McIntyre St. We had a flood close to midnight, and when they arrived, they were super efficient, displayed amazing customer service, and were very thorough. I could not have been more pleased! Scott Brown Maintenance Director AmiraChoice Senior Living

Juan, Rodrigo, Dario et al did a great job on removing black mold from my master bath prior to a bath renovation that I am currently engaged in. Thanks to you all. Fully satisfied.

I used them for restoration work in our basement after we had a leaking pipe. They were very professional and very easy to work with especially since I lived out of state from where they were doing the work. They were quick and communicated very well and they did great work

I recently had the pleasure of working with Michele from Abbotts Cleanup and Restoration, and I cannot express enough how positive my experience was. Despite significant delays on my end in getting the job approved, Michele's professionalism and dedication made all the difference. Due to the complexity of my situation, I had to secure approvals from my facilities and grounds committee, the financial committee, and the master board. This process resulted in the project being approved over two months after I received the initial estimate. Throughout this time, Michele remained patient, understanding, and incredibly supportive. Today, I coordinated with Michele to gain access to expired work authorization links and discussed how we’d coordinate the 70% deposit to ensure they had the approval and payment to begin the work. Michele's role in moving this project along was crucial. She adeptly handled the coordination, ensuring that we were on the same page after months of silence due to pending approvals. Michele’s efforts were instrumental in maintaining my repair timeline. Her commitment to customer satisfaction and her ability to navigate my unique situation in a manner that was satisfactory to both parties involved was nothing short of exceptional. Michele deserves a raise and recognition for her outstanding efforts. Her adroit handling of my case is a testament to her professionalism and dedication. I highly recommend Abbotts Cleanup and Restoration, and especially Michele, for any restoration needs. Thank you, Michele, for your incredible support and hard work!

As a designer, I have used restoration companies on various projects. This was the first time I worked with Abbott's, and I would definitely work with them again. Juan made the process seamless and made sure I understood everything and that the client and I were both happy. Rodrigo, Erik and Dario did excellent work. We are very happy with the results.

Fantastic and trustworthy crew! Rudy and his team knew exactly what to do upon arrival and got everything mitigated quickly.

The workers at Abbotts were fast, friendly, and through. They answered all my questions and did a great job.

Rudy and Anselmo are taking care of our home situation and both of them are very professional and courteous. Rudy took time to walk us through the process in detail and Anselmo made sure everything is super secured and safe! Would definitely recommend Abbotts!

The Abbots team (Braulio R., Rudy S., Devon B., Jose B., and Anselmo B.) that worked at my home was amazing! They were careful, thoughtful, professional, and great at communicating the steps of the process. I had extensive water damage, which is quite stressful, but the level of service and help that Abbotts provided made the cleanup, dry out, and demo process smooth and alleviated stress. My estimator, Juan R., was also amazing - responsive, communicative, and helpful. I hope I never need Abbotts services again, but if I do I would 100% call Abbotts again.

Jesus, Dario and Juan were particularly helpful. They took a stressful situation and made it so much better. They communicated each step of the way. Very pleased with Abbotts overall.

Broken water pipe gushed torrents of water from a 5th floor apartment all the way down to the building's basement. I'd give all the folks 10 stars if I could...Rudy, Andres, Alberto, Jesus, & all the others in & out of my apartment whose names I don't remember, as well as coordinator -scheduler Michelle. Everyone has been invariably kind & professional, very understanding & reassuring. They've been here 3 times over 6 days & are always very prompt. I thought my bathroom walls felt dry but they showed me all the walls were still wet. They put up a plastic "door" with a zipper, & several dehumidifiers, hot air blowers, including one under my bedroom carpet, & some machine with flexible hose that drains from bedrm carpet into my bathtub. I don't know how to attach picture of them to my review but I highly recommend Abbott's!!

We had a fire at my work that was set around 3pm. By the time the police and fire had left and said we could start cleaning up, it was close to 430. I connected with the cleaning crew around 5, and they were on location by 6. Jake, Matt, Rodrigo & Missael were professional, knowledgeable, polite, and fast! They got to the after photos below by about 730 when I went back by the business! If I could have given 10 stars, I would have, and if I ever have need of these services again, they will be my first and only call!!!

Juan with Abbotts is very professional and kind. I’m confident we made the right choice picking Juan and his team

Pablo and Alvaro did a great job on my basement bathroom. They were quick and efficient! Thank you to the entire Abbots team for the remediation and the rebuild. Glenn

danny an devin both did a great job working on my apartment building, very nice guys an respectful gentleman, they did the job in great time an were very helpful on giving information to me about what’s going on. huge shout out to those two guys

I am very pleased with the team. They were very thorough and explained everything throughout the entire process. Thank you very much.

Juan came out to assess water issues in my crawl space. He was quickly able to conclude that I was missing a sump pump and had advised me to contact a plumber to get one installed.

Ryan was great and helpful throughout the issues in my condo! Would recommend for your needs in your home. Can’t wait to work with Jacob on the rest of the job here at my place.

What an effortless experience! Thanks to Jake's prompt action, Abbotts were quick to arrive and mitigate the leaking dishwasher, preserving the integrity of most of my hardwood floors. Their adept handling of all insurance matters transformed what could have been a stressful ordeal into a seamless process. If only my insurance agent had matched their efficiency!

I met with Loc Martin to learn more about their operation-Loc is an excellent resource for Abbotts and very knowledgeable. Thanks for the tour Loc!!

Loc came by to start our contact with Abbotts and she came by a few time to check on the process. We are satisfied the mold mitigation done by Abbotts.

I am a customer of Loc. For many years now, my company has routinely recommended Abbotts Cleanup & Restoration to our customers who have been very satisfied with the services provided to them.

Had a flood May 11 2023 called Abbott restoration they showed with a team up in about 30 minutes. They were professional in their response handling the flood. Dealing with Jen to close my account was really caring and professional in handling my account. I strongly recommend Jen Pickard for following up and handling my account. She was prompt responsible helpful and dedicated to taking care of her customers. Thank you Jen Kal murib

Alberto, Rudy, & Danny - awesome! We were very pleased with their speed & work. 2ns time we’ve used Abbot’s for water issue services.

These people really deliver! On the spot when I needed them. Great communication to me and insurance. And the people are amazing! I would absolutely trust them again with any cleanup work needed. Thank you for being there for me!

Abbotts restoration is fantastic! My neighbor’s burst pipe flooded my place too on Christmas morning. The Abbotts crew jumped into action like it was any day. The handful of guys that descended on my home were extremely friendly, nicely uniformed, and went above and beyond cleaning the mess as they left. Jesus helped explain things at every stage.

A letter that I wrote to Abbotts' management: I want to take this opportunity to thank you for your services and to compliment your company on its employees. While one hopes to never need the services of a restoration company, we are very grateful that you are there when people do need one, and appreciate your coming to our rescue! We had a fire in our chimney on the evening of Jan 2. Early on the morning of Jan 3, Brandon from Abbotts was at our door, telling us he knew what had happened and not to worry. He explained what a restoration company does, and how Abbotts would help us in getting our house back together. And within no time at all, his words were action - Ryan and Juan with his crew were at our house to start what I would learn to be a very specific and detailed process. We were still in "shock mode" after our experience from the evening before, but everyone from Abbotts was there right away to ease our worries and put our minds to rest; to tell us and show us, that everything would be ok. That peace of mind so quickly after the event is much appreciated. The crews from Abbotts have been such a pleasure to work with. There were many workers that came and went, but the commonality with each and every one of them was their professionalism and respect. Everyone was respectful of us, our house and belongings, and of what we were going thru, which was a minor disaster compared to what they have dealt with in the past, I am sure, but they treated us as if this was just as bad to them as it was for us and that we were their top priority. Everyone was friendly, compassionate, courteous and so hard-working; and judging by the laughter I would often hear, seemed to enjoy working with each other. It is an awkward situation to have so many people come into your home, but the Abbotts crews did their very best to make it less so: each saying good morning when they arrived, asking permission to enter rooms, keeping the front door closed to keep the cold out, and so many more acts of courtesy too numerous to mention. I tried to remember everyone's name, but with large and rotating crews, I soon gave up. But I would like to commend several members of your crew whose names I do know. Ryan and Juan are both great communicators, keeping us in the loop of what was happening and what was next. Rodrigo and Misael worked so hard and efficiently at their task to clean up the damage to the walls. They contained the areas and made it so that the rest of the house was unaffected by the damage and their work and could stay as clean and warm as could be. Sylvia and her crew, including Izayana, Sienna, Lidia and Danny came and packed up all of our belongings in the affected rooms and assured us that they would be cleaned and well cared for. Next came Claudia and again, Danny, to clean the areas affected by the smoke. I especially adore these two people...they were so respectful, hard-working and personable. Danny is a great PR person, visiting with me, explaining the process of things, and even went as far as playing my (very out of tune) piano, which was so endearing. Claudia was like a kindred spirit to me, giving encouraging hugs when she came and left. Lastly, the 2 employees from Prism - Jill and Cody - were also wonderful to work with. I hope that you will share with your staff what a wonderful experience it has been for us to work with them. Too often staff members only hear complaints and negative feedback. My wish is that your staff will know that our unfortunate event was made so much better by them - their great care, hard work and professionalism on the job, and that they are ALL much appreciated and deserving of great praise, whether I remember their name or not!!

Thoughtful and caring in a very difficult time. Service was great. Very helpful. I really appreciate Abbotts Cleanup & Restoration.

I used them when I had a water leak, needed clean up and drying out. Abbotts also help coordinate the drywallers and the painters to get the job finished. Loc Martin, the local rep, was ready and available to make sure the job got done right.

Abbotts removed all of the water damage from a blown connection under my kitchen sink. They had to open up the basement ceiling and rip out carpet and laminate flooring so that they could bring in fans and dehumidifiers. Before they removed the machines, they checked the dryness of all the involved areas so that I would not have mold problems in the future. The men were all very professional, knowledgeable, and polite.They did a wonderful job.

JEN PICARD - Abbotts Cleanup & Restoration - I would highly recommend Jen Picard at Abbotts. She was on top of her job at all points in the restoration process. Even though I would recommend Abbotts also I do not know what I would have done without her. There were some hiccups in the coordination of my job and Jen is probably the finest customer service person I have ever encountered. She was accessible at all times and keep me informed as to what to expect next. She made sure all departments were going to perform smoothly from the beginning of my restoration to the end. I am incredibly thankful for her expertise and communication skills. THANKS JEN !!!!!!

My business use Abbotts to work on a remediation clean up after a big flooding we experienced. I called Loc and she was responsive and took action immediately of my call. She passed it on her team which came very promptly and worked on my store. The staff is very knowledgeable and professional. Loc as the marketing manager took it upon herself to follow up. Great job team!

Abbotts was great! It’s hard to find a contractors who do a great such a great job and I wouldn’t hesitate to hire them again. We had black water damage from a leaking drain pipe in our ceiling. They sanitized and cleaned the area as well as fixed the drywall and replaced our carpet. All work was completed with a high degree of quality and very quickly too! They even matched the drywall texture perfectly. Thanks Abbotts!

I have found out that Abbotts provides full service from start to finish and works with my insurance company's claim to get things done quickly. Abbotts really helped to work with the insurance adjuster throughout the process of the water loss and provide quality work. they took a lot of tressed out of me. Also, I was impressed with Loc Martin she is very helpful and she helps me when I need it. I highly recommend Abbotts to my friends and family members when they're in need of help.

Before Michelle took charge of restoring my house, there was no scheduling of the workforce at all. There were days when I came home after work and workers were in my house, unannounced. I did not know what they were doing and could communicate with them only very minimally, due to the language barrier. I had to ask to have some work redone twice, because the workmanship was very bad. It was so bad that I had to contact Abbots and the project manager agreed not to have that crew come back. That’s when Michelle took over and everything changed for the better. Bilingual, she communicated my concerns and had Herminio Villa, and his crew take over the rebuilt of my house. From there on, I knew when and what was being worked at my house; I knew how long it would take to complete tasks, and if Herminio didn’t do the work himself, he or Michelle came by to make sure EVERTHING was done to perfection and the guys cleaned up. Michelle is extremely knowledgeable about all tasks performed in my house. There wasn’t a question she didn’t know how to answer, making working with her a pleasure. She aims to make the customer happy, and she does very much so. From the time she took over until now, she called me at least twice a week to let me know what’s going on next and asked me if I had any concerns about anything. Michelle scheduled the work around me and I could decide whether I wanted to be there for it. For me as a customer, communication is an absolute “must” to build a trustful relationship, and Michelle surpassed that goal by far. Michelle is as professional as she is knowledgeable and the ordeal at the beginning turned into a winning battle. I am very very happy with how everything turned out. I have never gotten this level of customer service and commitment, simply phenomenal. As I told my neighbors, friends and coworkers; I would do business with Abbots any time again, knowing the level of customer satisfaction Michelle provided. Thank you so much Michelle and Herminio.